4DOnline Product Change Management System
Comprehensive services and tools for component manufacturers to create and distribute product notices and build customer relations
IHS Component Manufacturer Solutions solve the challenges that manufacturers face to create, communicate, and track the critical product information that customers rely on. Consisting of 11 customizable, integrated modules, IHS’ Product Change Management System (PCMS) is designed to keep product information moving at today’s pace of product development.
PCMS modules include solutions to create, distribute and track documents for:
- PCN Notification and Product Discontinuance documents in compliance with JEDEC 46b and 48a
- RoHS compliance
- Production Part Approval Process (PPAP) for QS-9000 compliance
- New product introduction
- Qualification data.
Other modules provide:
- BOMs and AVLs component availability and compliance analysis tools
- A self-service, searchable web portal for part data and document and generating notice distribution reports
- Custom reporting and user administration tools.
Benefits
- Maintain design wins by improving communication between sales, marketing and customers
- Reduce liability for Obsolete Take-Back inventory with closed-loop notification and acknowledgement
- Additional high-value channel for new product introductions
- Promote product sample trials with new prospects by integrating existing sample fulfillment process with product updates
- Improve user experience at company’s web site with new, branded part and document search capability
- Reduce time required for sales and customer support with consistent, timely communication of relevant product events
- Powerful sales and support capabilities to strengthen customer relationships.
| Create Document
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- Web-based authoring system for creating standard documents:
- Product Change Notice
- Product Discontinuance Notice
- New Product Introduction
- RoHS Declaration Document
- RoHS Material Content Datasheets
- Step-by-step process with standard templates and procedures
- Provides immediate feedback on JEDEC compliance
- Integrated with other modules for efficient, streamlined workflow
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| Internal Document Approval
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- Launched from Create Module to insure complete, timely internal review and acceptance
- Routes and monitors the document thru approval process
- Generates an alert when approval fall behind pre-set timetable
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| Deliver Document to Direct Customer
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- Initiated after Internal Document Approval
- Matches manufacturer part number(s) against customer part number(s) and Point of Sale (POS) history to generate distribution list
- Recognizes and manages multiple part number representations:
- MM/ERP part number
- Internal part number(s)
- Industry part number
- Delivers document and addendum with customer’s internal part number matched to manufacturer part numbers to simplify identification
- Integrated with manufacturing and enterprise planning systems:
- SAP
- Oracle
- GPCN
- In-house developed systems
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| Deliver Document to Indirect Customer
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- Customers who purchase thru distribution or contract manufacturer
- Customer must request Sponsored account, validated before Login provided (no ISP, Yahoo, AOL or competitor email addresses)
- Delivers manufacturer’s notice (document w/o IPN addendum) as processed in Create module
- Sponsored By account information provided back to component manufacturer to build relationships with indirect customers
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| Customer Document Receipt Acknowledge
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- Requires the customer to acknowledge receipt before viewing document
- Escalated if not acknowledged in pre-set time frame
- Receipt is date and time stamped, record is stored indefinitely
- Reports available to track customer response times and escalation frequency
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| Customer Approval
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- Approval process embedded within email notice
- Tracks and archives each approval step
- Streamlines communication between component manufacturer and customer
- Reduces inaccuracies caused by manual processes
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| PCN Analysis
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- Enables distributors and contract manufacturers to view and export PCNs with customer-specific impact data (Need more details on this one)
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| Parts List Management
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- Enables customers to upload and manage parts lists by:
- Internal part number
- Project or Site
- Parts purchased through distribution or EMS
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| Search Database
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- Self-Service Web portal for customers to search for part and documents
- Search by:
Notification type
- Product category
- Component attribute (defined by manufacturer)
- Internal part number (for notices generated with Create module)
- Optional link to sample ordering process
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| Reports/Metrics
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- Customizable reporting tool for metrics captured in notice distribution, acknowledgement, and approval modules
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| User Administration
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- Maintain user status for Acknowledgement and Approval modules
- Add, delete, and edit user information
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